What Happens If I Receive Incorrect Or Damaged Items?
Just Health will happily accept returns for items that are damaged, incorrect or do not match the description of what was ordered. Just Health must be contacted via firstname.lastname@example.org within 72 hours of receiving your goods and photo evidence may be requested.
We will let you know what address to send your order back to, and goods must be posted within 7 days of order receipt.
What Happens If I Change My Mind?
Returns due to change of mind will be approved at our discretion. Products will only be considered for refund if they are unopened, and we receive them back in original, re-saleable condition. Change of mind returns may be subject to a re-stocking fee. This is solely for the purpose of recovering our losses and will only be charged where necessary.
- Please email email@example.com with your name, order number and reason for return. This must be within 14 days of delivery.
- We will respond with instructions on how to proceed and the return address
- Customers are responsible for paying return postage and no refund will be given for postage paid on the order. Where the actual postage cost exceeded $9.95 (or $0 if your order qualified for free shipping), the additional amount charged to us will be subtracted from your refund.
What Happens If My Order Is Returned Due To An Error In The Address I Provided?
If for any reason Australia Post deems a parcel undeliverable (eg an error in your shipping address, failure to collect a parcel from a collection point) a fee will be incurred upon the parcel being returned to us. Unfortunately we are unable to absorb this fee. To have the parcel resent, you will be required to pay for the return fee as well as the new shipping cost. Just Health reserves the right to charge the shipping cost in accordance with Australia Post shipping rates.
Should you wish to cancel your returned order, a re-stocking fee may be charged at our discretion. This is solely for the purpose of recovering our losses and will only be charged where necessary. The return shipping fee and original postage will be subtracted from your refund. Where the actual postage cost exceeded $9.95 (or $0 if your order qualified for free shipping), the additional amount charged to us will be subtracted from your refund.
In order to avoid any unexpected costs, please ensure that the shipping address you provide is complete and correct. When shipping to a business address, we recommend that you include the business name in your shipping details.
Sale items are final and are not eligible for refund.
Please contact us at firstname.lastname@example.org if you require further clarification