What Happens If I Receive Incorrect Or Damaged Items?
Just Health will happily accept returns for items that are damaged, incorrect or do not match the description of what was ordered. Just Health must be contacted via orders@just-health.com.au within 72 hours of receivi
ng your goods and photo evidence may be requested.

We will let you know what address to send your order back to, and goods must be posted within 7 days of order receipt. 

What Happens If I Change My Mind?
Returns due to change of mind will be approved at our discretion. Products will only be considered for refund if they are unopened, and we receive them back in original, re-saleable condition. 

  1. Please email orders@just-health.com.au with your name, order number and reason for return. This must be within 14 days of delivery.
  2. We will respond with instructions on how to proceed and the return address
  3. Customers are responsible for paying return postage and no refund will be given for postage paid on the order. Where the actual postage cost exceeded $9.95, the additional amount charged to us will be subtracted from your refund.

What Happens If My Order Is Returned Due To An Error In The Address I Provided?
If Australia Post deems a parcel undeliverable due to an error in your shipping address, a fee will be incurred upon the parcel being returned to us. Unfortunately we are unable to absorb this fee. In order to avoid any unexpected costs, please ensure that the shipping address you provide is complete and correct. When shipping to a business address, we recommend that you include the business name in your shipping details.

Sale items are final and are not eligible for refund.